Shipping Information
At GesundPur, it is important to us to provide transparent and clear shipping information so you always know what to expect.
The total delivery time consists of:
Processing time + Shipping time
All delivery times stated are non-binding estimates based on experience from previous orders and are provided for guidance only.
Processing Time
Processing time begins once your order has been successfully placed.
Processing usually takes 1–2 business days.
During this time, the following steps take place:
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Order confirmation and approval
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Quality control
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Packaging and shipping preparation
For personalized products, processing time may be extended by 1–2 additional business days.
Delivery Times
After your order has been handed over to the shipping carrier, the following estimated delivery times apply (excluding possible customs delays):
Germany, Austria, Switzerland
Germany:
Standard products: approx. 6–10 business days
Creams, liquid products & supplements: approx. 8–15 business days
Austria:
Standard products: approx. 6–10 business days
Creams, liquid products & supplements: approx. 8–15 business days
Switzerland:
Standard products: approx. 6–10 business days
Creams, liquid products & supplements: approx. 10–15 business days
Note: In Switzerland, deliveries may occasionally be delayed due to customs clearance.
Other Countries
For international deliveries, the following general guidelines apply depending on the destination country:
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Europe: approx. 6–12 business days
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USA & Canada: approx. 6–15 business days
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Australia & New Zealand: approx. 5–15 business days
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Iceland: approx. 25–40 business days (depending on the product)
The exact delivery times will be displayed during checkout and in your order confirmation.
Shipping Costs
Standard Shipping:
Free for orders within the DACH region.
Premium Shipping (optional):
Includes additional protection against loss, theft, or damage.
If an insured package is lost or damaged despite delivery confirmation, we offer a replacement or a refund in accordance with our policies.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can check the current status of your delivery at any time here:
https://gesundpur.at/apps/bestellung-verfolgen
In some cases, orders may be shipped in multiple partial deliveries for logistical reasons.
Delays & External Factors
Delivery times may be extended due to:
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public holidays
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customs clearance
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incomplete or incorrect address details
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exceptional logistical events
These factors are beyond our direct control.
Address Changes
Changes to the delivery address are only possible before the order has been shipped.
Please contact us within 12 hours of placing your order by email.
Shipping Inquiries
If you have any questions about your order or shipping, you can contact our customer service team at any time by email.
We strive to respond to all inquiries within 24 hours.