Shipping policy
Processing Time
Before your package is shipped, we require 1–2 business days for:
-
Order confirmation & approval
-
Quality check
-
Packaging
For personalized products, processing may take a little longer (an additional 1–2 days).
Delivery Times
-
Germany (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Austria (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Switzerland (CHF): Standard 6–10 business days / Creams, liquid products & supplements 10–15 business days*
-
Australia (AUD $): Standard 5–10 business days / Creams, liquid products & supplements 8–15 business days
-
Belgium (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Bulgaria (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Denmark (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Finland (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
France (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Greece (EUR €): Standard 8–12 business days / Creams, liquid products & supplements 10–15 business days
-
Ireland (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 10–15 business days
-
Iceland (EUR €): Standard 25–40 business days / Creams, liquid products & supplements 35–60 business days
-
Italy (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Canada (CAD $): Standard 8–15 business days / Creams, liquid products & supplements 10–15 business days
-
Croatia (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Latvia (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Luxembourg (EUR €): Standard 10–12 business days / Creams, liquid products & supplements 10–15 business days
-
Malta (EUR €): Standard 7–15 business days / Creams, liquid products & supplements 10–15 business days
-
New Zealand (NZD $): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Netherlands (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Poland (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Portugal (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Romania (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 10–15 business days
-
Spain (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Czech Republic (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 10–15 business days
-
Ukraine (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 10–15 business days
-
Hungary (EUR €): Standard 6–10 business days / Creams, liquid products & supplements 10–15 business days
-
USA (USD $): Standard 6–12 business days / Creams, liquid products & supplements 10–15 business days
-
United Kingdom (GBP £): Standard 6–10 business days / Creams, liquid products & supplements 8–15 business days
-
Cyprus (EUR €): Standard 8–12 business days / Creams, liquid products & supplements 10–15 business days
Shipping Costs
-
Standard shipping: Free for all orders within the DACH region (Germany, Austria, Switzerland).
-
Premium shipping: Includes insurance against loss, theft, or damage. If your package is lost or damaged despite DHL confirmation, you will receive a free replacement or a full refund.
Tracking
In rare cases, shipments may be sent in partial deliveries due to logistical reasons.
